FAQ

Fast order processing
We ship goods the same day if the order is placed by 11:00 AM.
Delivery
We ship goods to parcel lockers and via courier to your door. The average delivery time is one business day.
Warranty
Up to 24 months warranty on products offered in our online store.
Returns
We guarantee a refund within 7 business days for returned orders.

Fast order processing

We ship goods the same day if the order is placed by 11:00 AM.

Delivery

We ship goods to parcel lockers and via courier to your door. The average delivery time is one business day.

Warranty

Up to 24 months warranty on products offered in our online store.

Returns

We guarantee a refund within 7 business days for returned orders.

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Frequently Asked Questions

How do I create an account on the website?

To create an account, you need to fill out the registration form. Remember to read and accept the terms and conditions.

How can you pay for your purchases?

Via online electronic payments: quick transfer, mobile payment system BLIK or by payment card (Visa, Mastercard);
By traditional bank transfer;
With cash on delivery.

When will I receive my order?

Orders placed by 12:00 PM from Monday to Friday are processed the same day. Orders placed after the cutoff time will be shipped the next day

How can I check the status of my order?

Angielski:
🔹 Quick login – Simply use the email address you provided when placing your order. You can find the instructions in the "How to create an account?" section.
🔹 Chatbot on the website – Enter your query, and our chatbot will provide you with up-to-date information about your order status.
🔹 Contact a consultant – Get in touch with us, and our team will help you obtain the necessary information.

How to use a discount on purchases?

Add items to your cart and then proceed to checkout. When you reach the "information" window, a field will appear on the right side where you should enter the generated discount code.

Will I receive a VAT invoice for my order?

A VAT invoice is provided for every order and will be sent in an email on the day the goods are shipped. If invoice details are not provided when placing the order, an invoice will be issued in the recipient's name. There is no possibility to correct details on the issued document.

What should I do if I want to return my order?

We provide the customer with the option to withdraw from the contract under the terms specified by law. A customer who is a consumer has the right to withdraw from a contract concluded in the Online Store within 14 days without giving any reason. You must fill out the return form and attach it to the shipment.

What should I do if I want to file a complaint?

The goods offered in the online store come with a 24-month warranty. To file a complaint, you need to fill out the complaint form and send it to the email address sklep@eurobox.pl.

How to Measure a Lock?

Our consultant will assist you in selecting the appropriate lock. Please provide the following information:

Body Length: Measure the length of the lock body.
Mounting Hole Diameter: If the lock is flattened on one side, measure the diameter from both the flattened and convex sides.
Lock Diameter: Measure the diameter of the lock.
Bolt Length: Measure from the center of the mounting hole to the end of the bolt.
Cam Bend: If the cam is bent, measure the bend excluding one thickness of a sheet metal.
Key Rotation Angle: Indicate the angle at which the key rotates.
Coding System: Locks are available in two coding systems: different codes (each ordered lock will have a different key number) and single code (each lock will have the same key number and all will open each other).

For locks with different key codes in the MASTER system, it is possible to purchase a master key that will open all these locks.